IAM Customer Support Coordinator – Identity & Access Management Focus

Our client is seeking a detail-oriented IAM Customer Support Coordinator to join their team in Kansas City, MO.

This is a 12-month contract role offering a hybrid schedule with 5 days per month of work-from-home flexibility after training.

What you'll do

• Provide accurate, professional, and timely customer service and support to internal and external customers.
• Contribute to meeting or exceeding department metrics for accuracy, timeliness, and customer satisfaction.
• Adhere to established SOPs and checklists, ensuring sensitive information is secured and only shared with authorized contacts.
• Verify request accuracy and conduct due diligence, including assessing customer eligibility, verifying authorized signatures, and coordinating with other departments.
• Follow information security controls when performing credentialing, setting up products and applications, modifying or discontinuing access, and communicating access instructions to users.
• Monitor inventory, complete daily accounting activities, process accounting entries, and assist with investigating and resolving discrepancies.

What you'll bring

• High School diploma or GED.
• 0–3 years of relevant experience in customer support, IAM, credentialing, or a related field.
• Familiarity with identity and access management (IAM) concepts, access provisioning, and information security controls.
• Strong adherence to SOPs and checklists with a focus on accuracy and due diligence.
• Experience with inventory monitoring and basic accounting activities.

Nice to have

• Experience with server certificates and physical device provisioning.
• Familiarity with processing accounting entries and application testing.
• Exposure to contingency verification and process improvement initiatives.

Why join

Our client offers a collaborative environment where you will work alongside leading professionals to strengthen and protect critical economic and financial systems.